Welcome to Wheelhouse! If you're new to Wheelhouse or not familiar with some of Wheelhouse's capabilities, please follow the onboarding checklist below!
Wheelhouse Checklist
☐ Creating your Wheelhouse Account
☐ Adding your listings
☐ Reviewing your Dashboard
☐ Turning on Pricing
☐ Updating your Settings
☐ Base Price
☐ Day of Week
☐ Far Future Premium
☐ Minimum and Maximum Price
☐ Minimum Stays
☐ Long-Term Pricing(Discounts)
☐ Understanding the Listing's Calendar
☐ Customize your Prices
☐ Reviewing your Listing's Performance
Creating Your Wheelhouse Account
To create an account, go to www.usewheelhouse.com/register.
Please fill out the form, including your name, email address, desired password, and promo code (if applicable).
Adding your Listings
Once you’ve created your Wheelhouse account, you’ll need to connect your listings account to Wheelhouse. You can do this either directly through your Airbnb account or through your Property Management Software.
To connect your Airbnb account:
Log in to the Airbnb account on the Airbnb website. If you are connecting another Airbnb account to Wheelhouse, make sure that you're currently logged in to that account on Airbnb.
Log in to Wheelhouse and click Add Account on the upper right of your dashboard page. Click the Airbnb Tile or go to the Airbnb connection page.
On the Airbnb connection page, check the boxes for each Airbnb limitation to confirm your understanding and click the "Connect your Airbnb account" button:
You will be redirected to the Airbnb page. Check the I agree to the Airbnb Additional Terms and Conditions and then click the Allow button.
Then you will be redirected back to your dashboard page, where you will see your listing/s:
Note:
If you use Airbnb Smart Pricing, it is suggested to turn that feature off to avoid any potential pricing confusion. You can find more information on how to turn it off here.
You will not be able to use both Wheelhouse and another third-party channel manager or PMS that is not currently integrated with Wheelhouse, as Airbnb will only allow for one third-party tool to be connected to their API. You can manage which application has access to Airbnb here and find a list of supported Wheelhouse integrations here.
To connect your PMS or channel manager:
Please follow the steps on the connection page.
Note: You can add as many accounts as you like to your Wheelhouse account. Click here for a list of PMS / channel managers we currently integrate.
Your Wheelhouse Dashboard
Whenever you log into your Wheelhouse account, you will be taken to your dashboard, where you can see a snapshot of all your listings:
On this page, you'll find 5 sections to get started with your account:
Recent Bookings - A view of all recent bookings, with the default set to the past 3 days.
Notifications - All notifications related to your account and listings.
Performance Metrics (present month) - A snapshot of your listings’ metrics for the current month.
Listings Table - A list of all listings in your account.
Resources - Additional resources in Wheelhouse that you can use to learn more about the platform.
Note:
You can filter your listings with specific criteria and create a segment so the Dashboard only shows the listings you want instead of your whole portfolio. Please check out our Segment article for more details!
On the header, or top bar of your Wheelhouse page, you’ll find links to other major parts of our platform. These are:
Dashboard - Your default page to quickly view your portfolio.
Portfolio - Portfolio view page, divided into categories to manage your Settings, Calendar, and Metrics.
Performance - To view and analyze your listings' performance metrics.
Sets - A dedicated analysis tool, separate product from our Dynamic Pricing. Click here to learn more.
Markets - The market data, where you can view a detailed report.
To learn more about our Dashboard page and its sections, please check out our article on Navigating Your Wheelhouse Dashboard.
Turning on Pricing
Once you have connected your listings to Wheelhouse, you'll have to turn on Pricing so that Wheelhouse can sync your prices to your listing(s).
Note:
You can only turn on Wheelhouse Pricing once you upgrade to either the Pro Flat plan or the Pro Flex plan. Click here to learn more about Wheelhouse Pricing plans.
Set up Your Listings
At Wheelhouse, we recommend paying attention to three basic settings when first setting up your listings. These are:
We do have other settings you can adjust, but those are optional unless you’d like to implement something very specific for your listing strategy.
Note:
To set up your listings, you can do it in two ways—either in bulk or individually. In the example below, we’ll show you how to do it individually.
From the Dashboard page, scroll down to the Listings Table section, then select the listing you’d like to set up. Select the listing by clicking on its name, and it will lead you to the listing's page.
Note:
If you have a brand-new listing, we’ll provide a Setup Pricing Guide on the Calendar page that you can follow.
For an existing listing, or if you’ve already completed the Setup Your Pricing guide, the next step is to go to the Settings tab and set up your Base Price.
Set up your Base Price
You can set up your base price based on the following:
Data-Driven
Based on the data of our pricing algorithm
Click Base Price on the left-side panel to open your listing’s Base Price page (if you’re not already on the Base Price selection).
Set up your pricing strategy by selecting one of the data-driven options.
Don’t forget to save your base price by clicking the “Save changes” button on the lower left of the page.
Rule-based
Based on your custom base price or your ideal base price.
Select the Rule-based option.
Enter your ideal base price.
Click the "Save" button on the lower left of the page.
You can learn more about Base Price by following the link here.
Set Up Your Minimum Prices
The Minimum Prices act as a safety limit for your pricing—our recommendations will never go below the value you set here.
For starters, we highly recommend entering a value in the Minimum Price Default section.
We also have sub-rules below that, which are optional if you’d like to apply specific strategies for Minimum Prices that need more than just one default value. To set that up, please check out our article on the Minimum and Maximum Price settings.
Set Up Your Minimum Stays
The Minimum Stays setting determines the minimum number of nights required for a booking.
Similar to Minimum Prices, you’ll need to start with at least the Global Minimum Stay, while the other sub-rules are optional.
To learn more about the other sub-rules and which might fit best with your strategy, please see our Minimum Stay article.
Turn on Pricing Automation
Once you’re ready, you can turn on Wheelhouse Pricing for your listing by clicking the Automation toggle in the top-right corner of the page.
Wheelhouse will begin pushing prices to your channel’s calendar within minutes so guests can book at your new rates.
Once you have everything set up, what’s next? Maybe you’d like to update your existing settings or make further adjustments?
Updating your Settings
Wheelhouse gives you the ability to adjust pricing based on your specific settings. You can change your Base Price, Far Future premium pricing, Last-Minute discounts, Minimum/Maximum Prices, Minimum Stays, Seasonal prices, or many more. Your pricing strategy plays a big role in our recommendations, so be sure to set it up!
Here are the available settings in Wheelhouse:
Base Price
This is the foundation of your Wheelhouse Pricing. It represents the ideal price for your listing before adjustments for seasonality, daily demand, day of the week, holidays and events, and other factors. To determine the base price, we consider everything about your listing, such as bedrooms, beds, baths, neighborhood, guest details, amenities and fees, and historical bookings. You can choose from your Data-Driven options:
Conservative - This setting is optimized for occupancy. Wheelhouse will lower your overall prices to help you get more reservations, though this could come at the cost of slightly lower revenue.
Recommended - Our recommended prices sit right between aggressive and conservative. We want you to maximize both revenue and occupancy, and the recommended price is the setting that helps optimize your listing for both.
Aggressive - This setting is optimized for revenue. Wheelhouse will raise your prices to help you earn more, though it may come at the cost of occupancy.
You can also see how Wheelhouse came up with your listing’s base price by looking at the Recommended Breakdown section below your selected base price.
You can also create a custom base price (Rule-Based) to align your prices with your expectations. For example, if you recently remodeled your property, you could raise the base price to reflect the upgrades. If it’s a brand-new listing that isn’t fully furnished, you might set a lower custom base price. This customization lets you combine your own expertise about your listing with the data we use to automate your pricing.
You can visit this link for additional reference regarding Base Price setting.
Seasonality Adjustments
Seasonality is a large component of your pricing. Your high-season rates should not look the same as your low-season rates. With the Seasonality Adjustments setting, you're able to fine-tune your pricing on a month-by-month basis, without impacting other months. Think of this setting as adjusting the base price for one month, as opposed to adjusting your global base price.
For example, November tends to be the slowest month for your property. You have the ability to lower the rates for all of November without impacting the other 11 months. To adjust the monthly rate, click on any month and move the slider left or right.
You can check this link for additional details about the Seasonality setting.
Day of Week
We understand and monitor how weekends are priced for every market. Some markets are relatively flat on weekends, whereas in other markets, hosts heavily rely on weekends for their revenue. Control your prices for your listing’s weekdays and weekends (Friday and Saturday). Adjust the percentage using the 3 default options or set up your custom adjustment by moving the slider left or right.
You can check this article for more information about Day of Week settings.
Last Minute Discounts
Lower your nightly prices as the check-in date approaches. The goal is to maximize your revenue while reducing the risk of losing a booking. You can choose from three default options or create a custom Last Minute discount (e.g., 10% for 14 days out, 15% for 7 days out, 25% for 3 days out).
You can check this article for more information about Last Minute Discount settings.
Far Future Premium
This setting helps increase pricing for future dates. By default, Wheelhouse raises prices slightly for bookings more than a year out.
Selecting More Conservative increases prices more than a year out significantly. The goal is to decrease the likelihood of you booking too early or missing an event before it can be priced accurately.
Selecting More Aggressive will not increase prices in the far future. The goal is to utilize the raw pricing information without any cautious premiums.
Setting a Custom Far Future Premium pricing:
Select the specific listing you'd like to set a custom far future premium pricing.
On the Strategy page, click the Far Future Premium on the left panel.
Click on the Custom box to the right of the page.
Enter the number of days from the current date and the percentage of increase.
Once added, make sure to save your changes by clicking Save Changes on the upper right.
You can visit this article for more details about Far Future Premium settings.
Minimum and Maximum Price
With the Minimum and Maximum Price, you can set floor and ceiling limits, preventing prices from going below or above the values you set.
The Minimum Price
At Wheelhouse, this is one of our most recommended settings for your listing, as it sets the floor limit for how low prices can go before you risk getting bookings at a rate that could lose revenue.
The Maximum Price
This setting lets you limit how high your price can go, ensuring it never exceeds the Maximum Price value you set.
Both the Minimum and Maximum Price include the following rules:
Minimum/Maximum Price Default - The default requirement for the minimum/maximum price when it’s not specified in other rules.
Day of Week rules - Custom minimum/maximum price requirement for each day of the week.
Monthly rules - Set your values based on individual months.
Time-based rules - Allows you to create a rule that adjusts the minimum/maximum price for stay dates either within or after a set number of days from the booking date.
Season and Events rules - It’s part of our Events and Seasons setting, which lets you create a reusable templated date range for different settings.
Date-Specific Overrides - A custom date range rule that overrides any other existing rule. Useful for quick adjustments that take priority over all other rules.
Absolute Minimum Price - It’s like the minimum of your minimum—the safety limit that ensures your price never goes below this value and prevents accidental adjustments. Learn more about Absolute Minimums.
Note:
The hierarchy for the various minimum price rules from highest to lowest priority:
Date-specific has the highest priority and will override all other minimum price rules.
Time-based will override the Day of Week and Global minimum/maximum price rules.
The Day of Week will override the Global minimum price rule.
You can visit this article to know more about Minimum and Maximum Prices.
Minimum Stays
This setting gives you full control over the minimum nights you require as well as the ability to better optimize yield and, ultimately, total revenue.
Global Minimum Stay - The default requirement for any stay dates not specified in other minimum stay rules.
Day of Week rules - Custom minimum stay requirement for each day of the week. If a reservation includes any of these days, the minimum required length of stay will be the highest value among them (e.g., 2-night minimum on weekdays, 3-night minimum on weekends).
Monthly rules -
Time-based rules - Create rules to automatically adjust the minimum night stay for dates within or beyond a set number of days from the booking date. (e.g., 1-night minimum for last-minute bookings within 7 days, 7-night minimum for stays more than 270 days away.)
Events and Seasons rules -
One-Sided Gap rules -
Gap Night rules - Automatically lowers minimum night stays for gap periods shorter than the current requirement. (e.g., if the global minimum is set to 3 nights but only Tuesday and Wednesday are available, Wheelhouse will drop the minimum from 3 nights to 2 to make those days bookable.) You can also set the smallest allowed gap and a Min. Lead Time if you only want gap nights to apply beyond a certain number of days from the current date.
Date-Specific Overrides - Create custom minimum stays for specific date ranges, like holidays or events. If you’d like the Date-Specific Minimum Stay to recur, you can check the Yearly box for each rule.
Absolute Minimum Stays - It’s like the minimum of your minimum—the safety limit that ensures your minimum stays never go below this value and prevents accidental adjustments. Learn more about Absolute Minimums.
Note:
The hierarchy for the various minimum price rules from highest to lowest priority:
Date-specific has the highest priority and will override all other minimum price rules.
Time-based will override the Day of Week and Global minimum stays rules.
The Day of Week will override the Global minimum stays rule.
Gap nights will impact all the rules except for the Date-specific rule (unless the prioritize checkbox is checked).
You can check this link for more information about this setting
Long-Term Pricing (Discounts)
Set a weekly or monthly discount to encourage guests to book longer stays.
Note:
If a guest books a month-long reservation, the weekly discount will not apply on top of the monthly discount—only the monthly discount will apply.
If you have discounts other than 7+ and 30+ days, you may see multiple discounts applied. Please check your PMS/listing’s channel settings.
You can visit this link for more information
Understanding the Listing's Calendar
Your calendar displays your nightly prices, shows you insights into how those prices were determined, and lets you customize prices for specific dates.
Wheelhouse Pricing Summary – Provides an overview of your base price, available nights, and the price range for your listing across the entire year.
Adjustments you can make in your calendar
Set custom rate – click any date in your calendar to set custom rates, either as a dynamic adjustment or a fixed rate.
Dynamic Rate adjusts your current dynamic pricing recommendation up or down by a percentage (without going below your minimum or above your maximum price). The percentage will appear beside your nightly rate.
Fixed Rate lets you set a specific price, which overrides your minimum and maximum price settings.
Make sure to hit Save Changes once you’re satisfied with your rates.
Minimum Stays – you can set a minimum stay for a specific date or date range you select in your calendar. This will create a date-specific rule in your minimum stay settings.
Minimum and Maximum Price – You can set a minimum and maximum price for a specific date or date range in your calendar. Similar to the Minimum Stays option, this will create a date-specific minimum or maximum price rule in their respective settings.
How Wheelhouse determines a recommended price – click on a date in your calendar and expand the Pricing Recs section to see more details about our pricing recommendations.
Note:
Only the settings that impact your pricing recommendation will appear in the Wheelhouse Pricing breakdown.
If you don’t have any Last Minute, Far Future, day of Week, or Seasonality settings, they won’t appear in the breakdown.
Wheelhouse Pricing / Price - This is your listing's price for a specific day based on the below attributes.
Base Price - The foundation of your Wheelhouse Pricing. It refers to the ideal price for your listing before we make daily adjustments.
Seasonality Impact - Depending on the time of year, the season could play a factor.
Local Demand Impact - Takes into account local events, holidays, occupancy, and any other local demand-related factors affecting prices in your area.
Listing Availability Impact - Adjust your pricing to help you fill short periods of availability (1-3 nights). These short openings are harder to fill, so we discount these nights slightly to give you the best chance of booking them.
Time Factor - This correlates with the Last Minute Discount and Far Future Premium settings.
Min / Max Restrictions - Your pricing will adjust if our recommendation goes above your max or below your min.
Custom Pricing Adjustments - Pricing change based on your change to the day of the week.
Personal Adjustment - Accounts for any custom percentage or fixed rates.
Legends
Blocked dates are in gray boxes with a lock icon.
Booked dates are in green boxes with a person icon.
Custom Rates are in yellow boxes, and the rates are in bold black font. The upward purple arrow means the Wheelhouse Pricing recommendation is higher than the custom rate, while the downward purple arrow means the Wheelhouse Pricing is lower than the custom rate.
$$$ Wheelhouse Pricing is in purple font.
Missing Data are represented by exclamation points inside a gray box. This means that Information from the Channel/PMS has not synced to Wheelhouse yet. This usually appears on new listings and may update within 24 hours or when the Channel/PMS has synced back the details of the listing.
* Min Price means the pricing is adjusted to the minimum price for that date.
**Max Price means the pricing is adjusted to the minimum price.
Display
You can adjust the display in your calendar and view specific information based on your preference.
Price Visibility
Available - shows prices in your calendar for those dates that are available.
Booked - shows booked prices in your calendar for booked dates.
Blocked - shows pricing recommendation for blocked dates.
Background Visibility
Booked - changes background color for Booked dates
Blocked - changes the background for blocked dates to make it more visible.
Weekend - changes background for weekend dates to make it more visible.
Demand - changes background for dates to show low or high demand. (Red - Low Demand, Blue - High Demand).
Other
Min Stay - Displays the minimum stay for each date. Minimum stay is displayed in the upper left of the calendar block beside the crescent moon icon.
Pricing Popover – enables a pop-up for each date, letting you see pricing for the current and next year by hovering your mouse over the upper-right part of the calendar block. It also shows historical data from previous years, such as average daily rate, length of stay, and lead time when it was booked.
Check out our dedicated article on Understanding Your Wheelhouse Calendar.
Customize your Prices
There may be times when you want to make pricing adjustments to a specific date. With Wheelhouse, you have the option to do so!
Dynamic Rate - Use this tool if you’d like the price to be higher or lower by a certain percentage. A Dynamic Rate updates daily based on market demand.
Fixed Rate - Use this tool if you want to set your fixed rate
To Create a Dynamic Rate Adjustment
Click on a specific date on your Wheelhouse calendar. You can select multiple days by dragging the box left or right (as shown above).
On the left-side panel in the Dynamic Rate box, enter the desired percentage. To decrease pricing by a certain percentage, add a negative symbol (-) before the value (e.g., -20%).
Then click Save changes.
To Create a Fixed Rate
Click on the specific date on your Wheelhouse calendar. You can select multiple days by dragging the box left or right (as shown above).
On the left side panel, click on Fixed Rate and enter the new price.
To set different Fixed Rates for each day of the week within a selected date range, just toggle on “Day of week rates.”
Then enter the fixed rate value for each respective day.
Then click Save changes.
To Delete Dynamic and Fixed Rates
Select the specific Dynamic Rates from your listing's calendar.
Put in zero value to the Dynamic Rates box.
You can also go to your Custom Rates tab and hover over the custom prices you set. A Trash Bin icon will appear, which you can click to delete your custom rates.
Check out our dedicated article on How to Create Custom Prices for Specific Days.
Review your Listing’s Performance
Wheelhouse lets you track each of your listings’ performance on the Performance page.
Occupancy - This chart shows you the average rate for each month, so you can see how booked your listing has been over the past year. Wheelhouse calculates occupancy rate as the number of booked days divided by the number of bookable days in a month, ignoring blocked days..
Nightly Revenue - This chart displays the total revenue your listing earned each month.
Length of Stay - This chart displays the average length of guest stays at your property each month. Together with the other performance charts in Wheelhouse, longer stays can lead to higher revenue and fewer cleaning fees.
Average Nightly Rate - This shows the average nightly rate of booked nights in a given month.
Adjusted Nightly RevPAR - This chart gives you a snapshot of how well your listing is booking and for how much by incorporating your revenue and occupancy for a given month.
To calculate the Revenue Per Available Night, you would take the total amount of revenue, including the cleaning fee, and divide that by the number of bookable nights for each month.
Example: Your listing earned $3,000 last month, and you only had 25 days available.
$3000 / 25 days = $120 per day is your RevPAR.
Lead Time - This chart shows how far in advance guests are booking your property. Knowing your average booking lead time can help you fine-tune your prices. A long lead time may suggest your prices are on the lower end and guests are booking quickly, while a short lead time could indicate your prices are too high and guests are waiting for them to drop.
Check out our Research Metrics page to learn more about the common metrics we use at Wheelhouse.