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Connecting with Track

How to connect your Track account to Wheelhouse

Written by Ryo

Connect your Track account so Wheelhouse can send your prices and settings to Track. You need a Track Server Key and Server Secret, and your Track login URL.


Open the Track Connection Page

Click the Track card on the Add Channel page, or go straight to the Track connection page.

Add Channel page with a card for each channel and PMS you can connect

Connect Your Account

Note: Before you connect, make sure your rates are managed through Rack Rate in Track. If another rate type is your base, your calendar may look blocked or unavailable in Wheelhouse.

In Track:

  1. Log in to your Track account.

  2. Go to Configuration > Company Setup > General > API Keys.

  3. Click + Server Key to create a new API key.

  4. Name the key Wheelhouse, check Active, and click Save Key.

  5. Go back to the previous page and click Update.

  6. Copy the Server Key and Server Secret tokens.

  7. Paste both into the form on the Wheelhouse Track connection page.

  8. Enter your Track login URL, for example https://mydomain.trackhs.com.

  9. Click Connect your Track Account.

Track connection card with the Server Key, Server Secret and Track Login URL fields and the Connect your Track Account button


What Wheelhouse Sends to Track

Wheelhouse sends your nightly prices, minimum stays, and check-in and check-out days to Track.


Common Questions

How often does Wheelhouse update my prices in Track?

Every day. Wheelhouse syncs your calendar once a day, and any change you make in Wheelhouse, like a setting or a custom rate, reaches Track within a few minutes. See How often does Wheelhouse Pricing update my prices?

Should I turn off Airbnb Smart Pricing?

Yes, we recommend it. Wheelhouse prices should override Airbnb's, but turning off Smart Pricing avoids any mix-up between the two. See Should I turn off Airbnb Smart Pricing to use Wheelhouse?

Can I disconnect my Track account?

Yes. Click your name in the upper right corner, select Connected Channels, find the account and click Delete. If you only want Wheelhouse to stop changing your prices, turn off Wheelhouse Pricing for the listing instead. See How do I disconnect my listing's account from Wheelhouse?

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