Wheelhouse

Hybrid Pricing - September 2022

Something is wrong, but I don’t know what!

My Wheelhouse Pricing is not updating

John

A curated list of the most commonly asked questions by Wheelhouse customers

FAQ & troubleshooting

How to reset your password if you ever forget.

How do I change my Wheelhouse account's email address and password?

Do I need to have a listing to create an account?

I need to remove an account from Wheelhouse.

How do I disconnect my listing's account from Wheelhouse?

Earn free credit when you refer friends and family to Wheelhouse.

Does Wheelhouse have a referral program?

Updating your Wheelhouse account

When will Wheelhouse calendar dates get blocked off after a reservation is made?

How long does it take for Wheelhouse reservation data to show up on the calendar?

How does Wheelhouse use events to price your listings?

Where does Wheelhouse get event data?

Does Wheelhouse account for booked and blocked nights surrounding an open night?

Does Wheelhouse account for orphan nights?

Will Wheelhouse block off my calendar for a listing on one channel if it's booked on another?

Is Wheelhouse a central reservations system?

Can I block or unblock my calendar on Wheelhouse?

Taking control of your calendar

Why is my Observed Pricing different from Wheelhouse Pricing?

Observed Pricing Vs Wheelhouse Pricing

When I activate Wheelhouse pricing, what happens next?

What happens when I turn Wheelhouse Pricing on and off?

How long will it take for Wheelhouse Pricing to show up on my listing's channel?

Do I need to go into Airbnb or TripAdvisor and make pricing changes?

Do I have to adjust any prices on my native channels after I activate Wheelhouse pricing?

If I have great reviews for my listings, does Wheelhouse take them into consideration when coming up with prices?

Do the reviews for my listing affect the prices on Wheelhouse?

If I'm co-hosting, what is the process for connecting listings on Wheelhouse?

I'm a co-host on Airbnb. Can I connect my listing to Wheelhouse?

Will Airbnb Smart Pricing and Wheelhouse conflict with one another?

Should I turn off Airbnb Smart Pricing to use Wheelhouse?

Why do my Airbnb listing page price and Wheelhouse base price not match?

Understanding your listings and prices

I just tried connecting my new Airbnb listing on Wheelhouse but it won't show up.

Why can't I see new listings I just set up on Wheelhouse?

I just set up my listing. Why is my revenue score at 40 out of 100?

How long does it take for Wheelhouse dynamic prices to sync with Airbnb and TripAdvisor?

I turned on Wheelhouse pricing, but my prices are not updating on Airbnb or TripAdvisor.

The prices on Wheelhouse look different than on my Airbnb calendar.

My prices are updating incorrectly.

I don't see all of my listings on my Wheelhouse dashboard

I want to make a Wheelhouse product request. What do I do to make it happen?

I want to make a feature request. What are the next steps I take?

I want to use Wheelhouse, but my listings are out-of-market and not situated in my city!

Wheelhouse is not available in my market. What should I do?

What is the fastest way to get a response from Wheelhouse on a question, issue or concern I have?

I need help! What's the best way to contact Wheelhouse Customer Support?

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