FAQ & troubleshooting

A curated list of the most commonly asked questions by Wheelhouse customers

29 articles in this collection
Written by Vu Huynh and John

Something is wrong, but I don’t know what!

Written by Vu Huynh
Updated over a week ago

My Wheelhouse Pricing is not updating

Written by Vu Huynh
Updated over a week ago

Updating your Wheelhouse account

How do I change my Wheelhouse account's email address and password?

How to reset your password if you ever forget.

Written by Vu Huynh
Updated over a week ago

Do I need to have a listing to create an account?

Written by Vu Huynh
Updated over a week ago

How do I disconnect my listing's account from Wheelhouse?

I need to remove an account from Wheelhouse.

Written by Vu Huynh
Updated over a week ago

Does Wheelhouse have a referral program?

Earn free credit when you refer friends and family to Wheelhouse.

Written by Vu Huynh
Updated over a week ago

Taking control of your calendar

How long does it take for Wheelhouse reservation data to show up on the calendar?

When will Wheelhouse calendar dates get blocked off after a reservation is made?

Written by Vu Huynh
Updated over a week ago

Where does Wheelhouse get event data?

How does Wheelhouse use events to price your listings?

Written by Vu Huynh
Updated over a week ago

Does Wheelhouse account for orphan nights?

Does Wheelhouse account for booked and blocked nights surrounding an open night?

Written by Vu Huynh
Updated over a week ago

Is Wheelhouse a central reservations system?

Will Wheelhouse block off my calendar for a listing on one channel if it's booked on another?

Written by Vu Huynh
Updated over a week ago

Can I block or unblock my calendar on Wheelhouse?

Written by Vu Huynh
Updated over a week ago

Understanding your listings and prices

Observed Pricing Vs Wheelhouse Pricing

Why is my Observed Pricing different from Wheelhouse Pricing?

Written by John
Updated over a week ago

What happens when I turn Wheelhouse Pricing on and off?

When I activate Wheelhouse pricing, what happens next?

Written by Vu Huynh
Updated over a week ago

How long will it take for Wheelhouse Pricing to show up on my listing's channel?

Written by Vu Huynh
Updated over a week ago

Do I have to adjust any prices on my native channels after I activate Wheelhouse pricing?

Do I need to go into Airbnb or TripAdvisor and make pricing changes?

Written by Vu Huynh
Updated over a week ago

Do the reviews for my listing affect the prices on Wheelhouse?

If I have great reviews for my listings, does Wheelhouse take them into consideration when coming up with prices?

Written by Vu Huynh
Updated over a week ago

I'm a co-host on Airbnb. Can I connect my listing to Wheelhouse?

If I'm co-hosting, what is the process for connecting listings on Wheelhouse?

Written by Vu Huynh
Updated over a week ago

Should I turn off Airbnb Smart Pricing to use Wheelhouse?

Will Airbnb Smart Pricing and Wheelhouse conflict with one another?

Written by Vu Huynh
Updated over a week ago

Why do my Airbnb listing page price and Wheelhouse base price not match?

What's the difference between the two?

Written by Vu Huynh
Updated over a week ago

Troubleshooting

Help! My Airbnb Account is Not Connecting

Written by John
Updated over a week ago

Why can't I see new listings I just set up on Wheelhouse?

I just tried connecting my new Airbnb listing on Wheelhouse but it won't show up.

Written by Vu Huynh
Updated over a week ago

I just set up my listing. Why is my revenue score at 40 out of 100?

Why do I have a low revenue score?

Written by Vu Huynh
Updated over a week ago

I turned on Wheelhouse pricing, but my prices are not updating on Airbnb or TripAdvisor.

How long does it take for Wheelhouse dynamic prices to sync with Airbnb and TripAdvisor?

Written by Vu Huynh
Updated over a week ago

My prices are updating incorrectly.

The prices on Wheelhouse look different than on my Airbnb calendar.

Written by Vu Huynh
Updated over a week ago

I don't see all of my listings on my Wheelhouse dashboard

Written by Vu Huynh
Updated over a week ago

I want to make a feature request. What are the next steps I take?

I want to make a Wheelhouse product request. What do I do to make it happen?

Written by Vu Huynh
Updated over a week ago

Wheelhouse is not available in my market. What should I do?

I want to use Wheelhouse, but my listings are out-of-market and not situated in my city!

Written by Vu Huynh
Updated over a week ago

I need help! What's the best way to contact Wheelhouse Customer Support?

What is the fastest way to get a response from Wheelhouse on a question, issue or concern I have?

Written by Vu Huynh
Updated over a week ago

Help! I Don't See A Chat Button!

If you can't see the in-app chat button, you may be using an Ad Blocker. Learn how to enable chat so our Support team can better assist you.

Written by Vu Huynh
Updated over a week ago