FAQ & troubleshooting
A curated list of the most commonly asked questions by Wheelhouse customers
By Vu and 1 other2 authors28 articles
Something is wrong, but I don’t know what!
Hybrid Pricing - September 2022
My Wheelhouse Pricing is not updating
How do I change my Wheelhouse account's email address and password?How to reset your password if you ever forget.
Do I need to have a listing to create an account?
How do I disconnect my listing's account from Wheelhouse?I need to remove an account from Wheelhouse.
Does Wheelhouse have a referral program?Earn free credit when you refer friends and family to Wheelhouse.
How long does it take for Wheelhouse reservation data to show up on the calendar?When will Wheelhouse calendar dates get blocked off after a reservation is made?
Where does Wheelhouse get event data?How does Wheelhouse use events to price your listings?
Does Wheelhouse account for orphan nights?Does Wheelhouse account for booked and blocked nights surrounding an open night?
Is Wheelhouse a central reservations system?Will Wheelhouse block off my calendar for a listing on one channel if it's booked on another?
Can I block or unblock my calendar on Wheelhouse?
Observed Pricing Vs Wheelhouse PricingWhy is my Observed Pricing different from Wheelhouse Pricing?
What happens when I turn Wheelhouse Pricing on and off?When I activate Wheelhouse pricing, what happens next?
How long will it take for Wheelhouse Pricing to show up on my listing's channel?
Do I have to adjust any prices on my native channels after I activate Wheelhouse pricing?Do I need to go into Airbnb or TripAdvisor and make pricing changes?
Do the reviews for my listing affect the prices on Wheelhouse?If I have great reviews for my listings, does Wheelhouse take them into consideration when coming up with prices?
Should I turn off Airbnb Smart Pricing to use Wheelhouse?Will Airbnb Smart Pricing and Wheelhouse conflict with one another?
Why do my Airbnb listing page price and Wheelhouse base price not match?What's the difference between the two?
Why can't I see new listings I just set up on Wheelhouse?I just created a new listing and it's not on my Wheelhouse dashboard.
I just set up my listing. Why is my revenue score at 40 out of 100?Why do I have a low revenue score?
I turned on Wheelhouse pricing, but my prices are not updating on Airbnb or TripAdvisor.How long does it take for Wheelhouse dynamic prices to sync with Airbnb and TripAdvisor?
My prices are updating incorrectly.The prices on Wheelhouse look different than on my Airbnb calendar.
I don't see all of my listings on my Wheelhouse dashboard
I want to make a feature request. What are the next steps I take?I want to make a Wheelhouse product request. What do I do to make it happen?
Wheelhouse is not available in my market. What should I do?I want to use Wheelhouse, but my listings are out-of-market and not situated in my city!
I need help! What's the best way to contact Wheelhouse Customer Support?What is the fastest way to get a response from Wheelhouse on a question, issue or concern I have?
Help! I Don't See A Chat Button!If you can't see the in-app chat button, you may be using an Ad Blocker. Learn how to enable chat so our Support team can better assist you.