Help! I Don't See A Chat Button!

If you can't see the in-app chat button, you may be using an Ad Blocker. Learn how to enable chat so our Support team can better assist you.

Vu avatar
Written by Vu
Updated over a week ago

If you are on our website and are unable to see the in-app Chat button, it's possible that the Chat button may be blocked by an ad blocker that has been installed or built into your web browser. 

If you have installed a JavaScript or ad-blocking browser plugin/extension that uses the EasyList or similar list you may not see the in-app Chat button. 

Here at Wheelhouse, we use a third-party chat tool called Intercom to provide chat and support services to our customers.

Why would an ad-blocking extension or plugin block the Chat button?

While Intercom (our chat provider) is not an ad provider, ad-blocking plugins (e.g. Adblock, Adblock Plus, uBlock, Ghostery, NoScript, and Firefox Privacy Browsing mode) offer options to block JavaScript that also include tracking functionality. 

Since Intercom communicates conversation details as well as offers the ability to submit application insights about your behavior within the Wheelhouse application, Intercom has made its way onto some of these secondary lists. Though there are many lists, the majority of Intercom blockages are caused by their inclusion in the EasyList list.

EasyList is an optional supplementary subscription that completely removes all forms of tracking from the internet, including web bugs, tracking scripts, and information collectors, thereby protecting your personal data.

How can I enable the Chat support button?

If you wish to enable the Chat support button on Wheelhouse but still use an ad blocker, you should either disable or whitelist the ad blocker specifically for the following website domains:

  • *.usewheelhouse.com Wheelhouse does not serve ads, so it's safe to whitelist our domain.

  • *.segment.io Required to enable the chat button.

  • *.segment.com Required to enable the chat button.

  • *.intercom.com Required to enable the chat button.

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