Occasionally, certain listings or accounts may not appear on your dashboard. This can result from:
Your listing is out-of-market (you can check here: https://www.usewheelhouse.com/markets).
Your listing is currently inactive on your listing channel.
Your listing is less than 24 hours old.
You're a team member on someone else's Wheelhouse account, not the account admin — the PMS/channel connection belongs to the admin's account, and only they can refresh or reconnect it. See the note below.
If this happens, please:
Verify that the listing is active.
Refresh your Wheelhouse dashboard by going to the Connected Channels page and clicking the Refresh listings next to your Channel/PMS account.
Reconnect your listings to Wheelhouse.
NOTE:
If you're a team member and not the account admin, you won't be able to refresh or reconnect the channel yourself — that connection lives on the admin's account. Ask your account admin to click Refresh Listings on their end, or wait for the next scheduled sync. Don't try to add or reconnect the channel from your own login, as this can create a duplicate connection.
If problems persist, please feel free to reach out to us through the chat button below or send us an email to hello@usewheelhouse.com!